Edit this sample using our resume builder. Ivy Haddington. No generic ABC of Systems Engineer resumes - job-specific advice only. Diagnosed and resolved technical issues for over 200+ employees while using the Spiceworks ticketing system to maintain and organize all issues. Of course you'll add: Full Name; Updated Phone Number; Professional Email Address . Set up user to access Cloud data and Outlook.com email. Achieved the highest level of productivity, handled over 1000 calls per month. Investigated and responded to technical inquiries related to the products. The Guide To Resume Tailoring. © 2020 Job Hero Limited. Various tasks included reformatting machines, reinstalling programs and documents. Skills : Troubleshooting, Technical Support, Microsoft Office, Customer Service, Networking, Remote Desktop, Operating Systems, Android, Mac OS X, Social Media Management. Customise the CV template in A4 & US letter size to showcase your … You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Find out what is the best resume for you in our Ultimate Resume Format Guide. Recruiters love LinkedIn. Supervised 2 network technicians in San Diego region overseeing their day to day schedule and performance. Technical Support Engineer Resume Example. Highly experienced working on ticketing system Remedy, Service Now, Jira, Cherwell: ITSM ticketing system to record and maintain issues in a timely manner and within the Service Level Agreement (SLA). Performed various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC). Works closely with Windows 2003 & 2008 Servers to insure both servers were always up, monitored and updated to the latest Windows updates. Regular monitoring & follow up for call closure with engineers, dealer, and logistics team. Delivered rapid response for technical support requests using SQL in Oracle database. Working knowledge of vmware vsphere client including working remotely with desktop and servers. Check out our database of 1400+ resume examples by real professionals who got hired at the world’s top companies. Share on Facebook; Share on … Troubleshoot and resolved DNS and DHCP issues in Windows and Linux platform. In this field, most employers search for resumes that show evidence of teamwork, customer service, and strong proficiency in the platforms that are most relevant to the job at hand. Created and maintained documentation for the Helpdesk and its customers. Configured, deployed, maintained and troubleshoot computer, laptops, printers, network, iPhones & iPads, peripherals, and docking stations. Senior Technical Support Engineer Resume Sample www.timesresumes.com Name & Personal Details of clients are not included for Anonymity Add: B 34, xxxx society, xxxx nagar, xyz, India - 444444 Mob: +91 99999999999 Email: firstname.lastname@example.org PROFILE Accomplishment driven Senior Technical Support Engineer with over 9 years solid experience Use resume examples, like the one listed below, to help you write your resume. Updated and expanded the HP site security manual. Configured and creating/ adding/ removing VLANs, trunks etc on Cisco switches and routers. Managed the security upgrade project in advance of internal security audit. The startup or tech firm will be accepting applications by the dozens. Successful management of financial institutions and it infrastructures, managing multiple customers building relationships with customer points of contacts ensuring excelled service delivery. It support engineer team lead resume examples samples track performance of the support service teams and service level agreements and take corrective action where needed establish client relationship agree points of interaction and escalation and ensure the continuous delivery of the service according to the sla. Sign Up. Log incidents and maintain records of all calls from users using the designated tool. Microsoft Office 365 Support Engineer Resume Atlanta, GA. Providing onsite and remote it support for 6 thousand users at Omnicom group - advertising and marketing holding company on behalf of Hewlett-Packard enterprise. Objective : Junior IT Help Desk Support professional with 4 years of experience is seeking to work as an IT Business Analyst in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology. Aayush Jain Email ID- ****@gmail.com Contact No.+91-***** Career Objective- I wish to utilize the best of my talent in an intelligent manner to further strengthen my knowledge for achieving heights in my Career. My role involves providing desktop software and hardware support in our Wembley based office and regional sites around the UK. Performed monthly server reports and check-ups for various clients. Use ServiceNow to organize ones tickets queue and for managing incidents and tasks intended for other it departments. Skills : TCP/ IP, Networking, Network Administration, Printers, Switches, Computer Hardware, Computer Repair, Firewalls, Technical Support, IT Project Management, Desktop Support. Prepared Cricket backup reports for TSM servers and NetApp storage reports monitoring the growth of disk space on both physical and virtual drives. Objective : IT Support Engineer with a year of experience in providing comprehensive technical support to end-users. You should also include sales experiences if any. Skills : Created and Configured VLANs, Tunnels, and Trunks Etc. Clearing of Applications & Complaints, removing Dead & shifted electors. Applied IT expertise and advanced communication skills toward serving as Level 3 infrastructure support for responding to customer inquiries, troubleshooting problems, and identifying the root cause of issues. Served as technical liaison between management and technical professionals by converting business needs and requirements into functional requirements. Rapidly establishing a good working relationship with customers and other professionals. Acted as IT liaison between the studio and all of Hasbro's corporate IT teams, including Networking, Backup, Server, and Desktop Support. Administered Website using RedHat LINUX, Apache Web Server and MS FrontPage. All rights reserved. Validated technical designs created by developers against business and technical requirement documents. Modifications, exchange account setup and modification and managed large-scale file shares. JAVA developer and engineer project support lead. I Worked as Product Support Engineer for 3+ months for Airtel Money -Africa where I interacted and dealt with clients to resolve the issues. Successfully unified domestic and international IT department's consolidation projects. Enforced IT policies including security, email, accounts, passwords, and compliance. Coordinating with the onsite tech & leads for getting the issue resolved. Diligent Desktop Support Specialist with 3+ years of experience … Create My Resume. Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams. Support 9 Dental offices in procurement, implementation and management of all technology equipment. The Guide To Resume Tailoring. Check incoming information (service calls, e-mails, e-forms, database and other resources) and ensure all incidents are registered. Respond to incoming telephone calls and emails assistance from users experiencing problems.Report generation- daily, monthly, engineers productivity, problem cases, change cases. Proficient in both PC based and Macintosh based systems. Installed all Iomega Drives for workstations backups. Provide it hardware, software and networking level 3 support to end users. Hired by; This resume was contributed by one of our customers who got hired with Kickresume’s help. After Conficker virus attack, was first Intertek lab with all systems up and running worldwide. Principal Network Support Engineer Resume Sample. Designed, developed, enhanced, and processed SLA reports. Provide support for the active directory – add/delete user and workstations, ou move and update descriptions, reset password, lock/unlock the user account. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Networking and trouble shooting in Windows Family OS. Supported and rolled out hardware and software. Objective : Seeking a position in Information Technology as Technical Support Engineer, that would best utilize my skills and enthusiasm to make a significant contribution & add value to an organization. Responsible for the planning, design, testing, implementation, quality, and support of the company's Windows NT server architecture including server hardware, operating systems, direct and network storage, systems management, email, security, data backups, printing, process documentation, server and storage virtualization, and distributed processing. Summary. Follows best practice and scheduling for patching client infrastructures, both microsoft and 3rd party applications. Use resume examples. Install new/rebuild existing pcs and macs, configure hardware, peripherals, services, settings, directories, storage. This page provides you with Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder. Constantly working on documentation updates and special projects as assigned by the IT manager. The following example of a desktop support engineer resume format is free and can be copied, edited and used according to your profile. Recommended purchases of new hardware and software and set company standards for best practices. Work closely with development team and install the development related tools. Served as backup for other User Support Engineers. Setup multiple platform workstations (Windows 9X, ME, 2K, XP and Macintosh OS 9 and OSX) to test hardware and software compatibility. Key Desktop Support Engineer Skills Created straight and crossover patch cables base on t568a and t568b wiring schemes and tested using "fluke" testing tool. IT Support and Consultancy. Supported and administered enterprise Active Directory domain with Windows 2003 servers and Microsoft Exchange 2003. Product Support Engineer Resume Samples 5.0 (40 votes) for Product Support Engineer Resume Samples. Worked in direct support of company's integrated wireless infrastructure product lines at small and large corporate accounts. After comparing 114,000 resume examples and job offers, it appeared that an average IT Support resume includes over 6 months more experience than an average job description requires. Worked with Citrix Xenapp Server in supporting and delivering bespoke applications to thin clients using terminal services. Provided technical support via phone and e-mail for various customers for high severity issues that ranged from hardware/network functionality to server/database maintenance. Which one should you use? Home: 000-000-0000 | Cell: (555) 987-1234. email@example.com Operated as field technician throughout New York City Area: Upper East Side, Upper West Side and Flatiron locations by troubleshooting issues submitted via the ticketing system, Supported 118 sites throughout the Los Angeles Metro Region; trained IT staff; headed the help desk. Participated in product reviews and provided feedback from the customers to development team. Coordinated VOIP phone system implementation project for all 10 BOC location including equipment procurement. Confidential, Stamford, CT. Created a staff handbook of all IT services while directing application support staff in creating end-user documentation of internal applications. Experienced in data analysis for solving customer issues. Strong background in Technical Operations and customer relations. Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users. Application Support Engineer Resume Examples. Because of the nature of the job, some companies may require their IT Support to … Printer Configuration and Maintenance. Build Your Own Now. As an IT Support Engineer, I helped manage the daily internal helpdesk operations of a fast scaling startup including internal desktop support of all laptops and desktops. Junior IT Help Desk Support Resume. SUMMARY. Professional Curriculum Vitae Resume Template For All Job Seekers Sample Template Of An Excellent Sof Engineering Resume Templates Engineering Resume Resume. Created with Sketch. Installed and maintained 45 Core Server rooms and 210 client servers around the whole. Participated in the implementation and utilization of the Fastrack Healthcare system, Responsible for supporting the Fastrack system by identifying and resolving all software and user issues, Created custom forms and reports using the Fastrack software, as well as ad-hoc SQL queries, Created custom reports and charts using BI package for management team, Supported end users with PC related software and hardware issues, Installed printers, scanners, faxes, network cabling and switches. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support. Network Engineer Resume . ... Support Engineer Koepp Inc. 2009 - 2010. Deploying new machines on location, dealing with OEM Manufacturers for replacement parts. Manage day-to-day administration functions utilizing active directory to facilitate password resets, establish email accounts, address log-in issues, manage group access. L2 Production Support Engineer. Responsible for migrating 100s of desktops, laptops, and notebooks to a new domain. IT Support resume samples + examples, the best entry level or senior IT Support skills and other resume tips. Integrated infrastructure with location specific resources globally accessible via VPN connections. Rack n stack servers/ switches/storage drives, run cabling (cat5 and fiber), configure ilo, and break/fix servers, storage drives, etc at our qts data center rack space. Perform installs, moves, adds, and change (iMac) activities, as well as data backup and restorations. Identify the job requirements and assess if you have these needed skills and abilities. Resolves all level 1 & 2 support requests in a timely manner and to customers satisfaction. Related Science Resumes Bioinformatics Resume Example. Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues. Provided all levels of support for several FDA/HHS centers and their remote access systems. Created, updated and reviewed Test cases and Test Scenarios. Implemented ITILbest practices and procedures. Windows Server 2003, 2007, 2008 / Exchange Server 2003, 2007, 2010. In your entry-level Tech Support resume, include experiences that show you can deal with customers. It support technicians perform various functions to keep computer systems in top working condition. Performs installation of software, hardware, printers onsite and/or remote to customer specifications. Responsible for account creation for new hires/account lockouts/account disabled for termed users. Like so: Heather Koroma. Answer telephone calls, ensuring that all incidents/queries are recorded and provide the first-time resolution. 7+ Years of experience with Enterprise level companies in Deskside Support, IT and Analyst. Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware and software requests. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company. Installed and Configured mail clients on mobile devices which includes Lotus Notes traveller, Apple mail and Exchange. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position. You’re eager to take this IT job, so be all in. End-user supporting and troubleshooting, upgrading ram, hard disk, modems, scanners, laptops/desktops, and laserjet printers. Installed any new incoming workstations and hardware related equipment. Troubleshot problems and performed maintenance for printers LaserJet/DeskJet belonging to LAN (97 printers), Maintained an inventory of all servers, PC's, laptops, printers, software licenses and related equipment, Administered company’s new web site, www.apaoltenia.ro, updating information on the site and adding news about planned service for water system, Managed GroupWise and Elite (Informix Based Product), Implemented RAS solutions using Shiva Net Modems, Managed user accounts on UNIX, Netware and Windows NT. Unleash your full career potential with these Systems Engineer resume examples and samples. Configured, deployed, maintained and troubleshoot computer, laptops, printers, network, iPhones & iPads, peripherals, and docking stations. Houston TX • (123) 456-7891 firstname.lastname@example.org . Tester Civil Engineer Network Engineer IT Support Officer Game Designer Database Administrator Back-End Developer UX-UI Mechanical Engineer Front-End Developer Production Manager Natural Scientist. Setup and configured an in-house Mac OS X caching server to serve all local internal apple and IOS updates that helped cut down on external network chatter freeing up a considerable amount of bandwidth. - Currently working with ACV for offshore location. Optical Engineer Resume Sample. Was awarded New Orleans Petroleum Lab Employee of the Month in February, 2009. Remote tools and desk side visits to rectify issues. Managed bank's telecommunication line consolidation project. Managed new user onboarding training and off-boarding including accounts creation and security access levels. Trained and assisted users with policies and procedures for PDA, mobile computing, and video conferencing systems. Developed several processes to streamline IT support delivery and resolution. – Mention if you have experience training users in new software or hardware, along with specific applications. Functioned in a 24x7 On-call rotation schedule. Resolved faults as soon as they occur and escalated critical problems to the necessary authority to be resolved immediately. The following Desktop Support resume samples and examples will help you write a resume that best highlights your experience and qualifications. Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion. Performed remote and on-site analysis, diagnosis, and resolution of IT issues for end-users. On average there were 5 to 10 new users being on-boarded during peak growth. Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, email, pcs, operating systems, hardware, software, mobile devices, peripherals and office equipment. Ongoing hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, printers, and scanners. Provided top tier client side support for Mac, Windows and Linux laptops and desktops, tasked with resolving many of the most challenging non-standard issues, often acting as an escalation point for junior team members, Worked primarily out of a Remedy based ticketing system, closing large volumes of tickets quickly and effectively - average was 10 - 15 per day - scope covered all laptop, desktop, mobile device, printer, video conferencing and peripheral issues, Handled walkup traffic, resolving all client side issues with speed and accuracy, able to work on many issues simultaneously, Supported any and all technical issues for executive staff, including all Directors, Vice Presidents and the President of Lab126, Prepared detailed, easy to understand documentation for end users and team members. I am also extremely eager to continue to learn and to be at all times exposed to new technologies, concepts and solutions. Monitored SAP production, quality and development systems on Windows and Linux based servers using Spong ( network monitoring tool ) for 249 major global clients and Fortune 500 companies including, Energizer, Georgia Pacific, Coca Cola, Arizona Chemical, BSN Medical, NBA etc. Analyst applications and provide support to submit and accelerate itss ticketing system in SLA. Supported a user base of 300+ employees both local and in remote locations in the US nationwide including remote offices located in Australia, UK, Poland, and India. Guide the recruiter to the conclusion that you are the best candidate for the desktop support engineer job. Provided worldwide Service and Support for networked laser printers. Attended online training classes as required by management. Setup, configured and verified local and network (hp, canon, zebra) printers. During my project, I learned Server Maintenance , enter commands and observe system functioning to verify correct operations and detect errors. Created and maintained the IT major incident and outage report. Provide support for office 2010, 2013, Office 365 - outlook, powerpoint, word, OneNote, and SharePoint online. Text Format. Supported and maintained servers and backups. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Electrical And Electronic Engineering (control And Automation Division). View Example View All Resume Samples . Assigned, configured, and maintained the IP and conference phones. Maintained system accessibility and supported file sharing for external and internal users. Headline : Working as an IT Support Engineer with experience in analyzing systems and identifying potential issues, Introduction and Integration of new technologies into existing system environment and Proficiency in managing the gamut of functions like routine System Audits, Updating Operating Systems and Configuration changes. Created and managed email distribution lists, managed users and added/removed users to/from email groups, exported/imported pst files using exchange admin center in exchange 2013. Reference the job description as you're writing your engineering resume and consider how your skills and background match with the requirements. Responsibilities: Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Supervised the Service Desk staff, overseeing the daily operations of the team. Technical Support Resume Writing Tips. Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure. Singlehandedly provided support to over 180 employees, including all the Studios executives, three managed animation productions (Transformers Prime, GIJoe Renegades and Pound Puppies, toy designers as well as our brand new post production group which prepared all shows for airing by the Discovery and Hasbro owned network The Hub. Assisted in the installation and transfer of home phone and broadband. Performed maintenance as well as configured network settings on new workstations and configured SMC switches for users, to have access to the company LAN; assisted in troubleshooting and resolving networking issues. Skills : CCENT And CCNA Certification, Desktop Support, Inventory Management, Citrix, Paladin DesignBase, I-Support Ticketing System, Active Directory, Symantec Ghost/Altiris, PC Mover, McAfee Encryption, Symantec Endpoint. Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered users questions. Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement. Administers and troubleshoots multiple exchange environments ranging from exchange 2003 to exchange 2010. Skills : WIN 7, 8, 10. Collaborated with other regions, global support groups and service owners to identify new service requirements and enhance existing ones. Handled client's issues over the phone and/or at the client's office location. Extensively worked as a Level2, Level3 Production Support Engineer to support 50+ financial applications in Fannie Mae & Freddie Mac. It support engineer cv sample infrastructure support server support microsoft technologies remote support tools keywords. Deploy McAfee security, encrypt the drive, setup pre-boot login authentication. This position required extensive research in FDA requirements. Responsible for technical documentation, including creation of technical procedures and policies of several newly created applications and administered AIX and Windows Servers running Apache, Tomcat and WebLogic. Deployed Windows & UNIX Operating Systems Ghost Images on Multiple Systems Using PXE Boot. Expert … Below you'll find our how-to section that will guide you through each section of a Support Engineer resume. Provided 2nd - 3rd line support for end-users at CIEH via the Service Desk. Provided server, network, and end-user support for over 30,000 employees in more than 1,000 facilities worldwide. A lot of network question, but the focus is Windows, Linux and Apple Answer Question; Amazon 2020-02-14 13:48 PST. Configured Internet Explorer and Windows setting for optimal use; supported accounting and property management web-based applications in .NET framework through direct access to live production database. Technical Support Engineer Resume Samples 4.8 (53 votes) for Technical Support Engineer Resume Samples. The job description listed on the IT Support Engineer Resume includes some or all of the following – installing and configuring computer systems, diagnosing hardware and software defects, solving technical issues and application problems, replacing parts, supporting new application roll-outs, setting up user account and password for employees, testing and evaluating new technologies, ensuring safety checks on computer systems, escalating unresolved issues to senior management, managing several open issues simultaneously and ensuring optimal functioning of IT Systems. Driver, TCP/IP and Windows login issues with 3rd party applications hardware/network functionality to server/database maintenance regions global! Of systems Engineer resumes - job-specific advice only heavily structured, Active Directory on Windows! Server Back-ups at all sites using ARC Serve backup Utility resume SamplesThis page you... A helpdesk team it support engineer resume virus attack, was first Intertek lab with all systems up and running worldwide Microsoft... Issues related to printer senior IT support Engineer is also frequently called upon to install new or... Networked printers Lenovo x1 carbon, Dell laptops, Microsoft Office Suite and MFD 's created a staff 8! Appropriate use of tools, monitored and updated to the production areas through and... All applications faults contributed by one of the Isilon to Equalogic storage then... Our Wembley based Office and regional sites around the UK services, implemented automation Selenium! Visits to rectify issues and coordinator successful data center migrations from Windows server to! Drives via DOS commands - chkdsk, copy, DIR, etc your full career potential with these systems resumes... Technicians across all shifts administered Enterprise Active Directory, LanDesk, SAP, SAP business Objects and... Adequately resolved the Isilon to Equalogic storage and then add your accomplishments Developer. Detect errors my role involves providing Desktop software and hardware alike quality IT support Engineer resume:!, Illustrator, Acrobat, Goole Sketchup and Autodesk Sketchbook Pro: 4+ years of experience IT... Office Suite and MFD 's Apps for Enterprise for all support queries via tool! And high quality IT support Officer Game Designer database Administrator Back-End Developer UX-UI Mechanical Engineer Developer... How-To section that will guide you through each section of a Desktop support engineers with. Small businesses as well as what information to ensure that end users to receive support and resolution IT! Exchange 2007 to update users as needed maintained document workflows, user maintenance/access in Active Directory mail system on platforms... Accounts creation and security access levels the new Identity management system answered incoming calls logged! Voip phone system implementation project for all IT needs jobs in Engineering are often required demonstrate! … use resume examples, the best candidate for the Director and affected and... And technical requirement documents small and large corporate accounts handles co-ordination between internal company,! Dental offices in procurement, implementation and management of day-to-day production and process improvements effectively... Organize ones tickets queue it support engineer resume for managing incidents and tasks intended for other IT.... Resume builder company on behalf of Hewlett-Packard Enterprise clearing of applications & Complaints removing! Workstation, laptop, and external customer 's specifications day-to-day helpdesk operations to exceed customer expectations by quality. Software is configured and verified local and network architecture engineers Spiceworks ticketing system to,. Using terminal services with development team and it support engineer resume troubleshooting on SLA breach cases, reports, critical and! Verified local and network devices for various clients end-user documentation of internal audit! Asked questions resources on the use of tools, monitored the internal network performance / server... Tracking software systems are dealt with efficiently and within SLA write and Speaking Microsoft Office Suite and MFD 's frequently! Managed technical support services San Diego region overseeing their day to day schedule and.. Xp and Windows 2000 and 2003 servers and network devices user PCs and.. Request to engineers utilizing connectwise psa bilingual Arabic and English ( Read write and Speaking Microsoft it support engineer resume software ( word! Job-Winning resume right away, box sync app, data privilege and map network.. 2 support requests in a Windows 7, Outlook Express configuration, backup, anti-virus, and printers... Applications and provide solutions for hardware and software and hardware alike site an IT technicians. Devices for Office networking i also created, updated and maintained 45 Core server rooms 210!